Skip to main content
RelayHub controls access in two ways. The role sets the general access level. The permissions turn each area of the product on or off for one user. RelayHub has no plan tiers that lock features.

​
Roles

Each user has one role.
An admin has full access and bypasses every permission. Only an admin sees these items:
  • The Admin group in the sidebar: People, Usage, Bots, Audit Log, Capabilities, Providers, Connectors (MCP), Messaging, Brand, Security, Terminology, and Sandboxes
  • The Organization section of Settings
When you change an admin back to User or Manager, the permissions that you set before apply again.

​
Permissions

The Permissions section of the user edit page puts the permissions in groups. Each group shows how many of its permissions are on, for example 2 / 3 enabled. The word granular marks a permission that controls an action inside an area, not access to the area. A permission controls the screen and the sidebar item. The functions under it, such as chat, agents, and file attachments, continue to work when you turn the permission off.

​
Default values

Every permission is on by default for a user account. An admin can turn off a permission for one user at a time. The Invite User page starts with four permissions off: Delete Knowledge Entities, Contribute to Company Knowledge, Edit All Skills, and Sandbox Access. See Inviting Team Members.

​
Change the permissions of a user

1

Open People

Open the Admin group in the sidebar and click People.
2

Open the user

Click the user row. The edit page opens.
3

Set the permissions

In the Permissions section, click a group name to open it. Select or clear the check box of each permission.
4

Save

Click Save Changes.
The Permissions section does not show check boxes for an admin, because an admin bypasses every permission.