Skip to main content
RelayHub uses a two-tier access model: roles define broad access level, and permission flags control access to specific features.

​
Roles

Every user has exactly one role.
Admins have unrestricted access to the entire platform, including:
  • User Hub — manage all users, roles, and permissions
  • Provider Hub — configure API keys and custom LLM endpoints
  • Billing — manage subscription, seats, and payment methods
  • Settings — MFA enforcement, App Hub, Team Hub
  • All chat and workspace features — no restrictions
Admins automatically have all permission flags enabled regardless of their individual flag settings.

​
Permission Flags

Permission flags give Admins fine-grained control over what each Member can access. These flags have no effect on Admin users since Admins always have full access.
FlagControls Access ToDefault
can_access_automation_hubAutomation Hub — view, create, and manage automation workflowsOff
can_view_knowledge_hubKnowledge Hub — browse company knowledge, search documentsOff
can_contribute_company_knowledgeUpload documents and add content to the company knowledge baseOff
can_delete_knowledge_entitiesRemove documents and entities from the Knowledge HubOff
Permission flags are independent of each other. For example, a user can have can_view_knowledge_hub enabled without can_contribute_company_knowledge — they can browse but not add content.

​
Common Permission Configurations

Here are typical setups for different team roles:

​
Changing Permissions

1

Go to User Hub

Open the User Hub from the sidebar (Admin only).
2

Select the user

Click on the user whose permissions you want to change.
3

Toggle permission flags

Enable or disable individual permission flags using the toggle switches in the permissions section.
4

Save

Click Save. Permission changes take effect immediately without requiring the user to log out.
When inviting new members, you can pre-configure permission flags so they have the right access from their first login.
Removing can_view_knowledge_hub from a user who actively uses the Knowledge Hub will immediately hide it from their sidebar. Any knowledge searches they had bookmarked will return a permission error.