Skip to main content
Your RelayHub subscription includes a set number of user seats. Each seat allows one user to access the platform. Admins can add or remove seats at any time to match team size.

​
Viewing Your Current Seat Count

Navigate to Settings > Billing to see your current usage:
  • Seats Used — number of active and invited users
  • Seats Available — total seats on your plan
  • Seats Remaining — available slots for new invitations

​
Adding Seats

1

Go to Billing settings

Navigate to Settings > Billing from the sidebar.
2

Click Manage Seats

In the seat usage section, click Manage Seats to open the seat adjustment panel.
3

Increase the seat count

Use the slider or type the new total number of seats you need.
4

Confirm and pay

Review the prorated charge for the additional seats. Click Confirm to apply the change immediately.
The prorated charge covers the remaining days in your current billing cycle. From the next cycle onward, you are billed the full per-seat rate for all seats.
Seats are billed whether or not they are occupied. If you add 5 seats but only invite 3 users, you are still billed for all 5 seats.

​
Removing Seats

1

Go to Billing settings

Navigate to Settings > Billing from the sidebar.
2

Click Manage Seats

Open the seat adjustment panel.
3

Decrease the seat count

Lower the total seat number. You cannot reduce below the number of currently active users.
4

Confirm the reduction

The seat reduction takes effect at the start of the next billing cycle. You retain the current seat count until then.
You cannot reduce seats below the number of active users. To free up seats, delete or disable users first, then reduce the seat count.

​
Seat Usage and Invitations

Seats are consumed by:
User StateCounts as a Seat?
Active userYes
Invited (pending)Yes
Disabled userNo
Deleted userNo
Disabling a user frees their seat immediately. Deleting a user also frees the seat.
If a team member is on extended leave, disable their account instead of deleting it. This preserves their data and frees the seat. Re-enable the account when they return.

​
Plan Seat Limits

Each plan has a default seat allowance:
PlanDefault SeatsAdditional Seats
Starter5Available for purchase
Professional25Available for purchase
EnterpriseUnlimitedIncluded
If you need seats beyond your plan’s default, additional seats are available at a per-seat monthly rate. Consider upgrading your plan if the added seat cost approaches the next tier’s price.