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The billing portal is a secure page from our payment provider, Stripe. In the portal, an administrator updates the payment method, changes the plan, adds or removes seats, sees the billing history and downloads invoices.

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Open the billing portal

1

Open Settings

Click your name at the bottom of the sidebar, then click Settings.
2

Open the Organization section

Click Organization. Only administrators see this section.
3

Click Open Billing Portal

In Subscription Management, click Open Billing Portal. The portal opens in a new browser tab.
You do not need a Stripe account. RelayHub opens the portal for your organization. When you finish, close the tab or use the return link in the portal.

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What you can do in the portal

  • Update the payment method
  • Change the plan
  • Add or remove seats
  • See the billing history
  • Download invoices
RelayHub does not receive your card details. Stripe keeps them.

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When the subscription stops

If a payment fails or the subscription ends, RelayHub shows the Subscription Required screen when users sign in. The screen gives the reason, for example a payment that is past due or a canceled subscription. On that screen, an administrator clicks Manage Subscription to open the billing portal and update the payment method. If the subscription was canceled, the button is Choose a New Plan, and it opens a page where the administrator selects a plan again. Other users click Sign Out and ask an administrator to fix the subscription.