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The Billing Portal is your self-service hub for all payment and subscription management. It is powered by Stripe and provides a secure interface for updating payment details, downloading invoices, and reviewing your billing history.

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Accessing the Billing Portal

1

Navigate to Billing

Go to Settings > Billing from the left sidebar (Admin only).
2

Click Manage Billing

Click the Manage Billing button to open the Stripe-hosted billing portal in a new tab.
You will be redirected to a secure Stripe page where you can manage all billing details. No Stripe account is needed — the portal uses your RelayHub login session.

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What You Can Do

Update your credit card, debit card, or other payment method on file.
  • Add a new payment method
  • Set a default payment method
  • Remove expired or unused cards
All payment information is handled directly by Stripe and never passes through RelayHub servers.

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Updating Your Payment Method

1

Open the Billing Portal

Follow the steps above to access the Stripe portal.
2

Click Payment Methods

Select the payment methods section.
3

Add or update your card

Enter your new card details. Stripe validates the card immediately.
4

Set as default

If you have multiple cards on file, set the new card as the default payment method.
If a payment fails, Stripe will retry the charge up to 3 times over the following week. You will receive email notifications about the failed payment. Update your payment method promptly to avoid service interruption.

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Downloading Invoices

From the Invoices section of the Billing Portal, click the download icon next to any invoice to get a PDF. Invoices include:
  • Organization name and billing address
  • Itemized charges (base plan, additional seats, prorations)
  • Tax information (if applicable)
  • Payment method used
Need invoices sent to a different email address (e.g., your accounting team)? Contact support to configure additional invoice recipients.

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Cancelling Your Subscription

You can cancel your subscription from the Billing Portal. Cancellation takes effect at the end of your current billing cycle — you retain full access until then.
After cancellation takes effect, all users in your organization lose access to RelayHub. Your data is retained for 30 days in case you decide to resubscribe. After 30 days, data is permanently deleted.

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Failed Payments

If your payment method is declined:
  1. You receive an email notification from Stripe
  2. Stripe retries the charge automatically over the next 7 days
  3. If all retries fail, your subscription enters a grace period
  4. During the grace period, your team retains read-only access
  5. Update your payment method in the Billing Portal to restore full access immediately