The User Hub is your central dashboard for managing every user in your RelayHub instance. From here, admins can view the full user roster, modify roles, reset passwords, adjust permissions, and remove accounts.
Accessing the User Hub
Navigate to User Hub in the left sidebar. The User Hub is only visible to users with the Admin role.
You will see a searchable table of all users with their name, email, role, status, and last login date.
Editing a User
Select the user
Click on any user row in the table to open their profile panel.
Modify fields
Update the user’s name, email, role, or any of the feature-level permission flags. See Roles & Permissions for details on each flag. Save changes
Click Save to apply. Changes take effect immediately — the user does not need to log out and back in.
Resetting a User’s Password
Open the user profile
Click the user row in the User Hub table.
Click Reset Password
In the user detail panel, click the Reset Password button. A confirmation dialog will appear.
Confirm the reset
The user will receive an email with a secure link to set a new password. The link expires after 24 hours.
Password reset emails are sent through your configured email provider. Ensure your instance has valid SMTP or email service credentials.
Changing a User’s Role
Toggle a user between Admin and Member roles from their profile panel. Admins have full access to all management features (User Hub, Provider Hub, billing, settings). Members have access only to chat, workspaces, and features enabled by their permission flags.
Every instance must have at least one Admin. RelayHub will prevent you from demoting the last remaining Admin.
Deleting a User
Open the user profile
Click the user row in the User Hub table.
Click Delete User
Scroll to the bottom of the profile panel and click Delete User.
Confirm deletion
A confirmation dialog will warn you that this action is permanent. The user’s account, chat history ownership, and workspace memberships will be removed.
Deleting a user is irreversible. Conversations they participated in will remain in shared workspaces, but their individual chats and files will be permanently deleted.
User Status
Users can be in one of the following states:
| Status | Meaning |
|---|
| Active | User can log in and use the platform normally |
| Invited | Invitation sent but not yet accepted |
| Disabled | Account suspended by an admin — user cannot log in |
Use the search bar at the top of the User Hub to quickly filter users by name, email, or role.
