Company bots and limits for admins

Admins see the bots of the company and set the monthly limits for bots on the Bots (Admin) screen in the Admin group of the sidebar (/admin/bots). This is a different screen from the Bots item under Dashboard, where people use their bots. Only people with the Admin role can open it. A person who is not an admin and opens the screen sees “Only an admin can see this page”. The screen has two tabs:

• Bots: every bot of the company, how it works, and what it cost. The screen opens on this tab.
• Limits: the monthly limits for bots.

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The company’s bots

The Bots tab lists every bot of the company that is not archived. The line above the list gives the totals of the company, for example “12 bots, 9 active. 2 waiting for an owner, 1 with failed jobs this week. $84.20 in the last 30 days.” The list shows these columns for each bot: Click a column heading to sort the list by that column. The list shows 50 bots on each page. Click Previous or Next to see more. On a phone, the list shows one row for each bot.

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Find a bot

• All, Waiting and Failing at the top of the list show all bots, the bots that wait for their owner, or the bots with a failed job this week or that cannot run. Waiting and Failing show a count.
• Search by name finds a bot by its name or by the name of its owner.
• Every state filters the list by state, and Every owner filters it by owner.

When no bot matches, the list reads “No bot matches”. Click Show every bot to clear the search and the filters.

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The details of a bot

Click a bot to open its details on the side. The panel shows:

• State, and for a paused bot, who paused it and when.
• Last 7 days, Cost, last 30 days and Last active.
• Connected apps: the apps that the owner connected for the bot.
• Always allowed: the tools that the owner allowed with Allow always. The panel shows only the tool, not the site, the recipient or the kind of action.
• Routines: each routine with its schedule, or “When an app event arrives”.

The state in the list can be different from the view of the owner in two cases. A bot that lost access to its workspace or its agent shows the state of its tasks until its next run. A blocked task whose card closed shows as waiting.

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Pause or resume a bot

An admin can pause and resume a bot. An admin cannot do other things to a bot: an admin cannot read its work, change its instructions or archive it. The owner sees this line in the chat of the bot: “(admin), an administrator of your company, paused me. I do no work and run no routine until you press Resume.” The bot page of the owner shows “Paused by an administrator of your company”. To start a paused bot again, click Resume bot. The owner sees “(admin), an administrator of your company, resumed me. I work again and my routines run.” The owner can also resume a bot that an admin paused. RelayHub records each pause and each resume in the audit log, with the admin as the user.

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The limits

The Limits tab holds the monthly limits for bots. A change applies at once. Tasks that a limit stopped continue. Each row has a Use the default button to go back to the default value. Months are calendar months.

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Computer time this month

The Computers group ends with Computer time this month: the hours your company’s bot computers ran since the 1st and what they cost, for example “41.5 hours, $12.30”. This cost does not count toward the spend limits on the page, so the line shows no share of a limit.

• “Computer time is not available right now. Try again later.” means the computer service did not answer. The limits on the page still work.
• “This server does not record computer time.” means your bots’ computers run on your RelayHub server itself, which keeps no record of their time.

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Who is at a limit

• At a limit now lists the bots and people that a limit stops now. Raise the limit and the work continues.
• This month, by person shows what each person spent on bots this month.